Customer Service Testimonials
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Customer Service Testimonials
Our Customers Rave about our Customer Service
"Thanks for everything. The service has been spectacular. I am in charge of a help desk and can be picky.. "
Scott Q.
Klamath Falls, Oregon
"I wanted to tell you that all my questions regarding Replay Music and Radio Wizard were solved thanks to your technicians. Your technical staff is quite competent and very responsive! Thanks again for your assistance. "
Mark S.
South Pasadena, California
"The program is great but what impressed me the most was the service you provide: you answer questions in less than 24 hrs. (I had problems with low volume of the recorded radio and you advised me how to modify audio sound configuration in Windows). "
Hugo B.
" Thank you very much for your wonderful support, its incredible, am just surprised the kind of service I got from you, it appears that I am attached to some world class concern, I would say, you have gone an extra mile to provide exceptionally good customer care.
Its thanks to all, both customer support and technical support as well. "
Kirpal S.
"Many thanks. Your suggestion worked immediately. Your email help system is amazing. "
Barbarra B.
Fort Collins, CO
"I hold your company in the highest regard as far as customer service goes-- you folks are top notch. Thanks again! "
Raj R.
"Thank you for your kind consideration. Your company is outstanding for prompt, courteous and outstanding customer service. I never hesitate doing business with you! "
Jerry H.
"I just wanted to let you know that I went ahead and purchased Replay A/V. Although I find it to be a high quality product with features I value, my decision to do so had as much to do with your quick, accurate, and competent response to my technical question and it did with the software itself. It is this level of personal support that keeps me buying shareware, using open-source software, and shunning the big companies as much as possible. "
Jeff R.
"You guys are great with your prompt response time.. "
John W.
"Thank you for your quick help. Your customer service is great just like your product! "
Aaron R.
"This is awesome service. "
Joel R.
"I'm impressed with your company as well as your ability to provide the means / skills needed to resolve the issue. Again, many thanks! "
Gene D.
"Great customer service!!!! "
Nick S.
"Thank you for the technical support , it is nice to see software vendors supporting their products even for trial users. "
Chuck M.
Ontario, Canada
"You exhibited a wonderful example of good customer service, every business could take a valuable lesson from you. "
Steve L.
Charleston, WV
"Your customer service and dedication to your customers is superb!!! So many companies now have poor customer service, it is great to find a company that cares and does the right thing, and a rep like you who its truly supportive and a pleasure to work with.
You will have my business for a long time to come. "
David K.
"Thank you for these prompt and considerate responses and follow-through from both your customer service and support departments.
When dealing with many companies these days I have come to expect some level of frustration in resolving problems that crop up, but your responsiveness and support have been first rate - absolutely no frustration here
Thank you again. I will recommend your site and company to my friends without reservation. "
Kevin M.
"Always prompt support and great service from Applian. "
Tom M.
"What excellent customer service! Thank you very much for your assistance in this matter and am delighted with the outcome and look forward to trying out your full software suite.
You have one very happy customer sing the praises of Applian!!!!!! "
Mike P.
"I am impressed. I was ready for a fight to prove that I did purchase your product etc., but, you responded inside of 2 hours AND included a new activation code. That is what I call customer service. "
Harold C.
"I am a visually impaired person, and I sure do Thank you for the extra, time and effort, you guys have put in to your products, to make them accessible for the blind. You guys have been talked about allot on mailing list for the blind.
There are so many blind consumers now, I know your efforts will be worth while for your company. I just bought your file converter Saturday,. Again I think you guys will have a a winner in this product. Again thank you very much, for the work you guys do. "
Don S.
"Thank you very much for your quick response. This was the second time that I contacted support for assistance and both times I received fast helpful advice.
Keep up the great work. "
Steve F.
"Thank you,you guys are the greatest.
I am highly recommending your company to all of my friends. "
Steve F.
"You are great at customer service - so rare these days. "
Adam
Buckinghamshire , England
"Not only are your products superb, so is your customer service. I cannot speak highly enough of Applian. I refer people your way often. "
Clarity S.
Sandy,Utah
"You know this is the third time I've had to contact support. I have not been disappointed once. You guys are quick to respond, accurate and genuinely interested in customer support. I wish more places were like Applian. "
Bob B.
"I appreciate your help and quick response. I have recommended your products to many of my friends and family.
Great Customer Service! "
John E.
Berea, Kentucky
"Your Customer Service has been great, and you're a company that I'd be happy to do business with again. "
Stuart M.
London, England
"Wow, that’s what I call a magnificent and extremely satisfying response. Well, you will have me as a customer for life. I will also spread the word to my friends of your positive customer response. "
Bill B.
"I want to tell you that dealing with your company has been an absolute delight. In this day and age to find the level of personal service, especially in the electronic world, practiced by your company is refreshing. "
Duke H.
"I must say that I am very impressed with your Help desk Team. In having worked in the IT field for a couple of decades, your efficiency deserves accolades. "
Leon W.
Newfield, NJ
"Thank you!! Your company is a joy to work with. That was the easiest most pain free transaction I have ever experienced. "
John G.
Long Beach, CA
"I want to thank you so very much for the support your team gave me. I am a 80 year old legally blind man who enjoys his computer so much. I hope I did not take up to much time but my Replay converter could not be working better. Thank You for having a great product. "
Bill D.
Duncan, Oklahoma
"It is not often I would recommend a product however I can tell any new user that the support is excellent. I purchased Reply Media (Catcher) in 2007. After installing vista I forgot about it and thought I would have to buy a new copy. however the site was well and a user with valid email can get their copy of registration again."
Pierre G.
"Can I nominate you all somewhere for a service responsiveness award?! In all the years I've dealt with you (since I think "you" was one person) you have NEVER failed to respond promptly and stick with me until the issue was resolved. From a totally devoted customer and fan, THANKS!"
Penelope R.
"Many thanks for the assistance and very speedy reply... outstanding service..."
Timothy D.
"Thanks for your response with helpful instruction.
I've checked the firewall setting and added both "Replay Media Catcher" and "Replay Music" onto it. Both applications are now working properly. Again, thanks for your patient care to my request! To tell the truth, Applian Technologies is the best with customer care system and method I've got. Faithfully yours, "
Rev. Doan T.
HCMC, Vietnam
"Thanks for the suggestion to try replay-music. I downloaded it and tried it. It worked and recorded the music I was streaming.
I appreciate your help...even though I'm not a paid customer.That's good business. I like that! "
Steve C.
Mayfield, New York
"Once again, thank you for your quick response. I feel as if I have my own private technician.
The audience is worldwide and the word has spread that yours is the best software. The word will also spread that yours is the best service! "
Jane B.
"Guess who has a recording with sound!! Thank you so much for sticking with this - I would have given up and thrown it away!! :)
I'm so impressed with the level of help you gave me - thank You!! "
Pat B.
Plymouth, England
"WOW! That is the most AWESOME tech support ever! "
Charles
"You guys have shown me that there are still companies out there that care about there customers and are willing to go the extra step to help... Again I just want to say thank you to you guys and tell you that you Applian has a customer for life. "
Scott S.
Verone, Wisconsin
"I continue to be impressed by the high quality of customer support demonstrated by Applian. I wish every software producer had the same ethic. "
Jerry M.
New York
"I have to tell you, I've used Web-based tech support from lots of companies -- Microsoft, Gateway, Creative, etc. -- and Applian is the best I've ever encountered: efficient, well-designed Web interface, *fast* response, friendly, competent people... Keep up the great work! I now plan to buy your Replay Music product, and maybe some other products as well. It really is a pleasure to run across a company that does things as well as Applian does. "
Robert S.
"I just wanted to give your team kudos on staying on top of updating your products. Whenever something breaks with Replay AV, a few days later you folks already have a fix available for download. Great job, keep up the good work! "
Dan
"I do not know what size your company is or if you are the only one in Technical Support - but all that I know is that you offer one hell of a service! Your speed of response has got to be the best that I get anywhere! Congratulations! I am astounded! Not only that - your technical explanations are always brilliant with no gobblety gook! Where DO you get service like this today? "
Alex
"I want to tell you that dealing with your company has been an absolute delight. In this day and age to find the level of personal service, especially in the electronic world, practiced by your company is refreshing. From my first steps with Replay Media Catcher when your tech dept led me through the use of it. Thank you and all those who work with you for the high level of professionalism you demonstrate and for the customer Service - with a capital S. "
John H.
"I can see why a lot of the software sites and forums I visit just rave about your products and company. I've been dealing with technical and support people for 35 years in my job as a Broadcast Engineer and you folks definitely do it right !! "
Bob S.
Tampa, Fl
"Thank You Guys So MUCH! And I really appreciate your customer support. Not something I'm used to when dealing with software companies. It makes a big difference to me, it's why I'll stay with Applian. "
John F.
Celina, Ohio
"Thanks for you your VERY QUICK response.
I tell all my friends about your product, and now I can add "stellar customer service and response" to my praises."
Steven S.
North Kingstown, RI
"Thank you for your excellent customer service. I really appreciate all of your assistance and your promptness. While Replay AV 8.5 didn't work out for my current recording needs, I am still very impressed with your company and all of you."
Chantal B.
Baie d'Urfe, Quebec, Canada
"Thank you for the prompt refund you gave me. It says a lot about your company. I will keep checking in to see your new software. Thank you for your service."
Jason W.
Odessa,TX
"Thank you for the unbelievably quick response. I will tell all of my friends about your products. Thanks again. "
Daniel H.
Pittsburgh, PA
"I really appreciate your reply. Great to know in these troubled times there are reputable companies. "
Fin G.
Dudley,West Midlands, UK
"I really appreciate your efforts and response, thank you. Its nice to know that there are still some people in this world that care about customer service and you are one of them. Again, THANK YOU!"
Eugene C.
Arlington, Texas
"VERY impressed with your level of service !!!!!!!"
Phill M.
Cape Town, South Africa
"I was amazed that, after reformatting my hard drive to switch from Vista to XP, that Applian allowed me to use the same code I had already purchased on my new operating system! I held my breath as I typed the used code after installing Replay Music onto my new OS, and it just made my day that I was able to transfer it over. I was almost certain that I had lost it and, to be honest, I was not sure this little-known company's customer service would be very much help. Well I was wrong! Thanks everyone at Applian; I wish you all the best! "
Andrew K.
Hershey, PA
"Thank you very much for your lightning-fast reply. I think you've set a new customer service speed record :-) You've got an excellent product and speedy, helpful customer support so I can promise that you will be my recommendation should I receive any inquiries (which is highly likely)."
Ian B.
Hampton, VA
"I refuse to go about my tasks for the day without first complimenting your office on such a prompt and courteous reply. This is the most prompt reply I've ever received in all my years of computing dealing with an ignorant mistake...on my part. You've begun the correction process without having to exchange numerous messages that sometimes could lead to over a several month period for which I am grateful."
Donald S.
Oshkosh, WI
"I wish I could get the same type of support from the other programs I have as you provide. You are the best, 100x more efficient than the others. Thanks again. "
A. VP
Pendleton, Oregon
"Thanks for your prompt attention. I can say I have never had such good service anywhere. I say well done Applian staff!"
Bob W,
"Thank you all very much for a very speedy resolve to the problem experienced in trying to use your product. For me, it is how well a company sorts a problem out which is a true measure of customer service - outstanding response that I shall remember. "
Douglas D.
United Kingdom
"Thanks for you almost instantaneous response. This doesn't always happen when dealing with folks over the Internet. Case should be closed. Thanks, again."
William
Laurel, Maryland
"Thanks for your very prompt responses, even on the weekend. I am impressed with your product and your company."
Gary
"Your products and customer service are outstanding, and you should be very proud of your company."
Earl G.
Phoenix, Arizona
"Astonishing tech support! I inquired regarding the simultaneous use of two of your products to get both good video and top quality audio at the same time. You did a ton of documented work and in effect turned two perfectly good Volkswagens into one splendid Rolls Royce. I didn't think any company could give that kind of service. "
Damon P.
Chile, South America
"What terrific customer service....I truly have never had a better exchange --with any of my other purchases from varied companies. You gave me exactly all the facts I need to make decision that will best suit me."
Doug P.
Canada
"EXCELLENT customer service and timely responses!"
Jeff S.
Hickory, NC
"Wow - thanks for the quick solution.
Please pass this reply on to anyone to tell them how great the service was! "
Derek D.
Augusta, GA
"Thank you for your prompt replies and your ability to use 'real words' (and not some sort of computer jargon that I wouldn't understand) to help me out. Thanks Again"
Bob W.
Ballarat,Victoria,Australia
"I am truly grateful for all the help you've given. I have to say that from my experiences of using your products over the years, your customer service and technical knowledge is the best I have ever found anywhere - Internet or local shops. I can't express enough happy I am to be an Applian customer. Thanks again."
Laurence Parker-Foord
Bishop Auckland,Durham, United Kingdom
"Thank you very for much a quick turn around.
Now I can brag that your customer service is just as superior as your products."
Peter B.
Astoria,NY
"The customer service I have received is truly awesome. I very much appreciate the help you have given me. If I hear of someone needs any of your products, I will recommend you and your products. Having wonderful customer service is a great promoter. Getting help like that is truly valuable, especially when a person spends hours working with something and the frustration level is on the up-rise. So many software programs have no customer service or you spend hours trying to "find" an email or phone number--that does not help the frustration level--at all!!!!"
Pamela J.
Belvedere, SC
"Quite apart from acknowledging your help with this specific question I want to thank you for your continuing support which has been incredibly prompt, clear and, thus, I should add, quite unusual in the world of software support."
Robert B.
"We truly appreciate your help in resolving this issue. We also are thankful for your loyalty to your past customers by offering a reduced price upgrade."
Jeff T.
Macomb, MI
"I can't say enough about your customer support. Keep it up. It's something you just don't see nowadays. Service and support...outstanding. "
Tony B.
Palm Bay, FL
"I appreciate the great customer service I receive every time I contact Applian Technologies. Thank you and specially your management!"
Mehrdad Samadi
Spokane, Washington
"Thank you very much for the quick response and help I got from you. I am very happy and satisfied with your support. If all the other support staff in the world are like your staff everybody will be happy. You are wonderful and thank you very much again."
Macoumba J.
Stockholm, Sweden
"Thanks to all involved for the quick responses to my case and for the timely resolution of this problem - especially since it was caused by Sirius."
Jeffrey S.
Akron, Ohio
